Learning Technology FAQs

These are emerging questions and answers related to moving courses online.

Canvas FAQs

Canvas Quiz

Students will only get the full time limit if it does not exceed the Until date.

For example, according to the quiz settings in the screenshot below, students can start the quiz on April 11th anytime between 12PM - 2PM. Once they start the quiz, they will have 60 minutes to complete it. If a student starts the quiz at 1:30PM, they will not have the full 60 minutes to complete the quiz because it will go past the Until date (2PM). The student will only have 30 minutes and the system will automatically submit their response at 2PM.

Changing the until date for a published quiz will not update this for students who have already started the quiz. The change will only affect the students who started the quiz after the change was made.


Important Note : If your quiz is a Classic quiz that has a time limit and it is already in progress, do not make any changes to the quiz settings page (anything under "edit"). Saving the changes will reset the time limit and give students the full time limit rather than the time remaining based on the available end date. Classic quizzes without a time limit or New Quizzes are not affected by this.

It is recommended that the adjustments be made before students start the exam.


Example scenario:
  • All students have access to the exam on April 18 between 1-4PM and once they start the quiz, they will have 60 minutes to complete it.
  • Jen Test has special accommodations so she should have access to the exam earlier and also more time to complete it. She will have access to the quiz on April 18 between 12-6PM and once she starts the quiz, she will have 120 minutes to complete it (60 minutes more than the allotted time for everyone else).

First, you will have to set different availability dates for your quiz under the quiz settings. Click on the +add button to add additional exceptions for students with special accommodations. It should look something like below:





Next, you will need to “moderate the quiz” and provide Jen Test with an extra 60 minutes on her attempt.
  • Click into your Quiz
  • On the right, click on “Moderate this Quiz”
    (Note: your quiz has to be published in order for you to see this link. Make sure you’ve set your availability dates first before publishing. You don’t want your students to see the exam early).
  • Look for the student(s)’s name and click on the pencil icon beside it
  • Under the field “Extra time on every attempt”, indicate the extra time (in minutes) that the student should be given in addition to the time that everyone else gets. For example, if Jen Test should be given 60 minutes extra, then you enter 60.





Important: Ensure that the extra time does not go past the available until date set for the quiz. “Quiz availability dates still apply when moderating a quiz. If the Until date passes when students are taking the quiz with extended time, the quiz auto-submits even if the student's time extension has not expired.”

For example, in order for Jen Test to have the full 120 minutes, she will need to start the exam no later than 4PM. If she starts at 5PM, she will only have 60 minutes to complete the exam despite the extra time given, because the availability set for her (under quiz settings) is between 12-6PM.

Examples of when this is most commonly used: (1) Students with accommodations (2) Students who experienced technical difficulties.

There are two ways to extend the time limit for particular students and it depends on whether you are doing this before or after the student has started the quiz.

You can provide an individual student or multiple sections different due dates and/or availability dates under quiz settings > assign to. Please see Canvas’s documentation on How do I assign a quiz to an individual student?

You can use the same method to assign different due date/availability dates for each section if your Canvas site consists of a merge of multiple course sections. For large courses, this is a great way to stagger your exam start times by section.

Note: the same can be done for Canvas assignments, please see 6. How do I assign an assignment to an individual student?

The quiz must be published in order for the option to show up. Make sure you've set your availability dates before publishing your quiz to ensure your students do not have access early.

This option only shows up for quizzes that have a timer. Edit your quiz settings and make sure you have a "Time Limit" set for the quiz.

A workaround would be to create a PDF document of all the images, properly labelled by question. Then, in your quiz, create a “text (no question)” question type and include the file attachment.

Sometimes, this can be due to a browser issue. Ask students to use Firefox or Chrome instead of Safari. As a best practice, students should always have more than one browser downloaded onto their computer. In addition, instructors can include a PDF attachment of the image in the quiz question as a back-up. Keeping image files to a smaller size will also help with loading issues.

Canvas will auto-save questions as a student progress through the quiz. However, it appears that it takes longer for Canvas to auto-save essay questions, which may mean that essay questions may not always save before a quiz auto-submits. We suggest including the essay question(s) as the earlier questions in the exam as opposed to later in the quiz, so students complete those first. If possible, ask students to copy their text responses into a word document as a back-up.

In addition, a warning appears when there is one minute left on the exam. Students should click on the “Submit” button when they see that warning instead of waiting for the system to auto submit for them, which could lead to certain answers not being saved.

For Classic Quizzes, once a quiz is submitted, it cannot be re-opened for the student. While the instructor cannot reopen the same quiz for the student, they can provide the student with an extra attempt and ask them to continue where they left off instead of completing the entire quiz again. The instructor will be able to see both quiz attempts and can combine the grades manually afterwards. The timer can also be adjusted to only provide students with the remaining time they should have by using moderating the quiz.

If you do not want students to be able to view their grade or attempt immediately after submitting:

(1) Uncheck the following options under the quiz settings



(2) Set your grade posting policy for the quiz to MANUAL before the quiz is released to students

Yes, you can use the quiz regrade feature to regrade existing questions and the system will recalculate the student grades automatically. However, the regrade option is only available for the following question types: Multiple Choice, True/False, Multiple Answers. Please see Canvas's documentation on What options can I use to regrade a quiz in a course?

No, Speedgrader does not automatically regrade questions drawn from a question bank.

If the answers on a question drawn from a question bank are changed in a quiz, the grades must be manually updated to reflect changes made regarding the answers. Furthermore, the tabs showing which answers are “Correct” and “Incorrect” will not reflect these changes, and will remain according to what the previous correct and incorrect answers were.

This can be trickier when a question has multiple answers since the points calculated for those questions depend on more than one answer, so they may need to be recalculated.

Unfortunately, there is no direct way to do this on Canvas quizzes. Deleting the question itself from the quiz will not work if you want to reduce the total number of points the quiz is out of and delete students’ scores if they answered correctly.

For example, if a quiz is out of 20 points and a student earns 20/20 on the quiz, if an instructor then deletes a question on the quiz afterwards, the student’s score will change to 20/19. In order to make the students score reduce as well (so that the student’s grade will be 19/19), you will need to use a workaround: Note: This workaround can only be used for questions that allow for automatic grading and regrading and for questions that allow you to add a new answer (this disqualifies true or false type questions because they only allow for two answers and questions pulled from question banks because they cannot be regraded).

Follow these steps for the workaround:

  1. Edit the question by first adding a new answer, call it Regraded. Then change the correct answer to the question such that the new answer which we have called Regraded is the only correct answer (you can change the correct answer to a question by clicking on the arrow that appears next to the question when you roll over it with your cursor). Since this answer was not available when students took the exam, no one will have this answer correct.
  2. When you change the answer to a question (by clicking on the new), the action triggers a pop-up to appear with several regrade options, as shown in the image below. Select Only award points for the correct answer - therefore everyone will get zero for the question. Make sure you click Update question and then click Save to save changes.



  3. Go back and edit the quiz again, this time delete the question and click Save. Students points will be reduced because they received 0 for the question that had been regarded, and the total number of points that the quiz is out of will be reduced because the question has been deleted.
For more information on this workaround, please visit this link.

You will first need to create a Canvas quiz. Then, you can create a multiple answers question with only one answer option that will be the statement you need students to agree to. Students will check off a checkbox beside the statement.



If you want students to type the pledge out instead, you can create an essay question. Note: for this option, the system cannot automatically grade this question type so you will need to manually give each student a mark for this question after the exam.



You can choose to include the integrity pledge questions as the first questions in the quiz or keep it separate from the exam by creating a separate quiz. If you are using the former option, make sure this is accounted for when setting the time limit.

Please refer to this page for more information on Academic Integrity.

Some instructors asked students to communicate with them through email. Other instructors created a Collaborate Ultra session and were in the meeting during the exam.and students can join the session when they have questions. Instructor feedback showed that these options worked well and students appreciated knowing that the instructor was available if needed. It gave them a similar experience as a face-to-face exam.

If you would like to duplicate a (Classic) Quiz within the same course or copy it to a different course, you can follow the instructions below:

  1. Go to the Settings tab in your Canvas course
  2. Click Export Course Content located in the right menu
  3. Under Export Type, choose Quiz
  4. Select the quiz you would like to copy
  5. Click Create Export
  6. Download the export file - this will be a QTI .zip file
  7. If you would like to copy the quiz into the same course, go back to the Settings tab. If you would like to copy the quiz into a different course, go to the course you would like to copy the quiz into and go to the course’s Settings tab.
  8. Click Import Course Content
  9. Under Content Type, select QTI .zip file
  10. Click on Choose File and browse for the zip file
  11. Under Options, there are two options:
    • Import assessment content as New Quizzes
    • Overwrite assessment content with matching IDs
    Leave these unchecked
  12. Click Import

Canvas Assignment

Yes, there have been instances of students being unable to submit when a large volume of submissions occurred simultaneously. To avoid this, we suggest providing a longer exam window or staggering your start times so students are not all starting/submitting the exam at the same time. If you have a large course and everyone accesses it at the same time, there may be a lag or issues with submitting. Have a back-up plan such as asking students to submit it to your email if they have problems submitting to Canvas.

Canvas Gradebook

Unfortunately, Instructors do not have the ability to upload an assignment on behalf of a student. The workaround would be to grade the assignment offline. If it is a word document, you can use track changes in Word. If it is a PDF, you can use the annotation features in Adobe Acrobat or Preview. Once you have graded the assignment offline, you can upload the file back to Canvas as an attachment to the comments area so students can view the feedback once the grades are released.

This issue can arise in courses with multiple TAs. If multiple people are grading the same student at the same time, the grades and comments may be overridden. Before everyone starts grading, plan how to divide the grading load between the grading team. For example:
  • Every TA is assigned a group of students by last name to grade
  • Every TA is assigned a lab section to grade
  • Every TA is assigned a course section to grade (for multisection courses sharing the same Canvas site)

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Zoom FAQ

There are several reasons as to why this may occur. First, ensure that your Zoom account is a UBC-created Zoom account. (Note: Zoom accounts created using a UBC affiliated email address can still be basic Zoom accounts if you signed up for a free account by going to https://zoom.us/). UBC Zoom accounts are under UBC’s license and must be created by UBC AV (av.helpdesk@ubc.ca). Please visit Skylight's Zoom guide and refer to the section Request a UBC Zoom account for instructions on obtaining a UBC Zoom account if needed.

If you have a UBC Zoom account and still get the error message, you will need to ensure that your default email address on Canvas matches the email address used to create your UBC Zoom account. Follow these instructions to change your default email address to match the email address affiliated with your UBC Zoom account.

TAs will need UBC Zoom accounts if they want to create meetings or are the alternative hosts for meetings through Zoom on Canvas. TAs can follow the instructions in Skylight's Zoom guide under the section Request a UBC Zoom account.

First, ensure your recorded recording is published.

  1. Click on the Zoom link on the Course Navigation menu of your Canvas course page.
  2. Click on the Cloud Recordings tab to see all your lectures recorded using Zoom through Canvas.
  3. Toggle the Publish setting to publish your recording (the toggle button should be blue once the recording is published).
Then, ensure that the recording’s passcode is correct.

The passcode to access the recorded lecture is automatically generated by Zoom. This is not the same as your meeting passcode.
  1. Click on the Zoom link on the Course Navigation menu of your Canvas course page.
  2. Click on the Cloud Recordings tab to see all your lectures recorded using Zoom through Canvas.
  3. Click on the desired lecture, then click on the Share button. A pop-up will show the password for the recorded lecture.

The standard UBC Zoom account can support up to 300 participants. If your course has between 300 and 1000 students, you can request for a 500- or 1000- large meeting add-on. With a large meeting add-on, you still have the same functionalities available in standard meetings. To request for a large meeting add-on, please submit a request to av.helpdesk@ubc.ca.

A Personal Meeting ID (PMI) is unique to your account. It is the Zoom equivalent of your email address. Anyone who has your PMI can join any meeting you run using your PMI. We do not recommend using your PMI for lectures. Instead, schedule recurring lectures for your courses.To learn more about the PMI, please visit this link.

Recurring meetings allow you to schedule meetings with multiple occurrences, with each occurrence using the same meeting ID and settings. This creates a simpler display for instructors and students. To create a recurring meeting, follow these steps.

Individual meetings are recommended when they’re needed for one or two occurrences, such as scheduling individual student meetings or one-off office hours. To create an individual meeting, please follow these steps.

In order for participants of a Zoom meeting to share their screens, the host needs to enable the setting. Sign into the Zoom web portal, then navigate to the Settings tab. Find the settings for Screen sharing, as displayed in the image below. Toggle the button to On (it will become blue as shown in the image) to enable screen sharing. Under Who can share select All Participants to allow students to share their screens. These settings will be applied to all Zoom meetings you create until you change them.



As long as screen sharing is enabled in the global settings on the Zoom web portal, you can change the settings of who can share during your Zoom meeting. On the bottom toolbar of your Zoom meeting interface, click on the Share Screen button. Click on Advanced Options, then select All Participants under Who can share in the pop-up window (please refer to the images below).





If your pre-assigned breakout rooms aren’t working, it’s possible that some of the requirements are not met.

Students must have a Zoom account in order to be pre-assigned to a breakout room. Ensure that your students all have a Zoom account (they do not have to be UBC Zoom accounts) and that the email they provide to you is the same email associated with their Zoom account. Also, ensure that your students have downloaded the Zoom desktop client, as they cannot join pre-assigned breakout rooms using Zoom through a web browser. Students must be logged into the desktop client prior to joining a Zoom meeting in order for them to be automatically put into the pre-assigned breakout room.

If these conditions are met and you are still experiencing issues, it is possible that students are on an older version of Zoom. Students joining the meeting must be on version 5.3 or later. This can be an issue for students using Chromebooks, as Chromebooks do not support Zoom versions newer than 5.0.

For more information on breakout rooms, please visit Zoom's pre-assigned breakout rooms guide and Skylight’s joining pre-assigned breakout rooms guide for students.

The longer a Zoom recording is, the longer it will take to process. In general, recordings saved to your computer (locally) process much faster than recordings saved to the cloud. A large Zoom recording saved locally may take a few seconds to a few minutes to process. A large Zoom recording saved to the Cloud can take twice as long as the recording’s length to process. In times of higher demand for Zoom recordings, the processing time for Zoom Cloud recordings is predicted to take up to 24 to 72 hours.

If your Zoom recordings are stored locally and you would like to post the recordings on Canvas, you should upload your recordings to the Canvas Media Gallery (Kaltura). Refer to the Kaltura guide for instructions. Do not upload videos to the Canvas Files area as that will take up your course quota.

Kaltura has its own storage space for media so uploading your videos to this platform will not take up your course quota, which should be used for course content.

Unwanted Zoom recordings that are recorded locally to your computer can be deleted from the computer directly.

Cloud recordings can be deleted through the Zoom web portal.
  1. Sign in to the Zoom web portal, select Recordings.
  2. Click the Cloud Recordings tab and select the recording you want to delete.
  3. A new page will then open, click on the trash can icon to the right of the recording file to delete the Cloud recording.



  4. Click Yes on the confirmation pop-up to delete all files of the recording. If you want to delete only some parts of the recording but not others, such as only deleting the audio, roll over Audio only with your mouse. Another trash can icon will appear which you can click to delete only the recording’s audio.
You will notice that on the Zoom web portal, there is also a Local Recordings tab. You can delete local recordings from the list of recordings under this tab, however this will not delete the actual recording. Local recordings must be deleted from your computer directly.

You can also delete Zoom cloud recordings on Canvas if they were recorded on Zoom through Canvas.
  1. On Zoom through Canvas, click on the Cloud Recordings tab. Here you can see all the cloud recordings of Zoom meetings created and accessed through Canvas.
  2. Delete recordings from the list using the Delete buttons next to each recording. You can also click on the check boxes to the left of each recording to delete selected recordings (the button appears once recordings are selected) or delete all recordings using the Delete All button.



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WeBWorK FAQ

For more information, please visit the FAQ page on our full UBC WeBWorK wiki documentation:

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Last updated on: May 26, 2021

Learning technology support

If you have any questions or if you would like to report an issue regarding a learning technology, please don’t hesitate to contact us at LT.support@science.ubc.ca. For in-person support, please join our LTRs at one of our drop-in sessions.