Support and Consultation

Supporting, consulting, and training UBC Science faculty on the use of learning technologies.

We serve an array of operational and pedagogical needs within UBC Science.

Support services

  • Providing specific technical and functional information on learning technologies
  • Training on the use and implementation of learning technologies
  • Researching and developing new tools to further enhance the teaching and learning experience
  • Advising on best practices and sharing tips on the use of learning technologies in the classroom

Consulting services

  • Assessing, planning and implementing learning technologies within the context of initiatives and grant-funded projects (e.g., TLEF and Skylight Development Grants)
  • Developing processes and procedures for learning technology pilots
  • Protecting students’ data and information

Learning Technology Rovers

Learning Technology Rovers (LTRs) are co-op students who focus primarily on providing first-tier support for faculty and staff. LTR activities include:

  • Providing one-on-one assistance with the use of various learning technologies
  • Troubleshooting and resolving issues online or in person
  • Making appropriate referrals to the LT Hub, CTLT, and/or UBC IT when required

Roves

Roves provide in-person support for any learning technology issues or questions UBC Science faculty members may have. LT Roves can help faculty:

  • Learn how to use specific learning technologies and see an in-person demonstration
  • Work through issues in person that are too difficult or complex to explain over email
  • Include a student’s perspective in your course design

LTRs are available to meet by appointment at a location of your choosing (including right in your office), Monday to Friday, 9AM to 4PM. Email us at LT.support@science.ubc.ca. Please include your course number and question(s) in your email.

Learning technology support

If you have any questions or if you would like to report an issue regarding a learning technology, please don’t hesitate to contact us at LT.support@science.ubc.ca. For in-person support, please join our LTRs at one of our drop-in sessions.